Privacy Policy

Effective Date: June 18, 2025

Intune Physical Therapy, a division of Highland Ventures LTD (“we,” “us,” “our”), values your privacy. This policy explains how we collect, use, and protect your information in connection with text message communications.

1. Information We Collect

We collect personal information through appointment requests, intake forms, direct communications, and other interactions with our clinic. This may include:

• Phone numbers
• Names
• Email addresses
• Appointment and treatment details

We do not collect IP addresses, cookie data, or other tracking information for the purpose of messaging.

2. How We Use Your Information

We use your contact information to communicate about:

• Appointment reminders and confirmations

• Scheduling changes or updates

• Treatment-related communications

• Patient satisfaction follow-ups or surveys

We do not send promotional or marketing text messages unless you have separately opted in to receive them.

3. Consent to Receive Messages

By providing your phone number to Intune Physical Therapy—whether via online forms, intake paperwork, or direct communication—you consent to receive relevant text messages related to your care. These messages are sent manually or through HIPAA-compliant systems as part of our patient support process.

4. Opting Out of Text Messages

You can opt out of receiving text messages at any time by replying STOP to any message. After receiving your opt-out request, we will stop sending further text messages unless required for urgent medical or scheduling reasons.

5. Data Retention and Security

We retain your contact information as part of your medical record, in accordance with HIPAA and other applicable healthcare laws. Your information is never sold, rented, or shared with unauthorized third parties. We use industry-standard safeguards to protect your personal data.

6. Your Privacy Rights

While we operate exclusively in the United States and are not subject to GDPR or CCPA at this time, we are committed to respecting your privacy. If you have questions or concerns about your data or wish to update or delete your contact information, you may contact us using the information below.